Privacy Policy
This Privacy Policy explains what personal information is collected and how it is used and protected by Glimpse Networks INC., its websites (including glimpsenetworks.ca), products (GNCloud, GNS) and services (collectively, the “Service” or “Services”.) Glimpse Networks INC., defines Personal Information as your name, email address or billing information, or other data that can be reasonably linked to such information. By using the Services, you expressly consent to the use of data as described in this Privacy Policy.
How GNCloud Uses Information
GNCloud is committed to providing a secure, easy-to-use online backup service. Data collected is used exclusively with the goal of providing, marketing and improving this service.
- GNCloud will not sell, rent, trade or give away your email address or other contact information to any other organization.
- GNCloud software is designed to back up your files online and contains no spyware or other unwanted applications.
- GNCloud does not intend to advertise for other organizations through its website or email communications.
- GNCloud encrypts all data selected in your backup set and then transfers it to GNCloud over an encrypted connection to ensure your data is secure.
We aim to provide you an excellent experience with our service. For additional detail on how we handle your data or to contact us with questions, please see the rest of the Privacy Policy below.
Website Cookies and Logs
When you visit www.glimpsenetworks.ca and other GNCloud websites, our servers automatically collect certain information such as your IP address, browser type, page requested, cookies, etc. This information is used to provide a custom experience, keep your session active, improve or market the service.
Backup Service
By using the online backup service, the system automatically encrypts and transfers your files to GNCloud servers. Certain information will be available to GNCloud such as type of operating system, file types, or sizes to enable GNCloud to provide the service or help support you.
Mobile Applications
If you choose to use GNCloud Mobile, we will collect information from and about the device, and about your usage of GNCloud Mobile. This information is logged and used for customer support and product improvement activities.
Information You Provide
You may provide information such as your name, email address, phone number, or other requested information to purchase or use the service. You may also provide us information when you email or call us, or through feedback and other forms on the website.
GNCloud does not intentionally gather information about visitors under the age of 13.
Service Providers
Glimpse Networks INC. uses trusted third parties for services such as billing and customer service software, and certain data is shared with these parties to help provide the Service.
GNCloud for Business and MSPs
As a user of GNCloud for Business, your administrator who manages the Service for your organization may have the ability to access your account. Please refer to your organization’s internal policies if you have questions about this. If a computer consultant manages your account, they may have access to your account. Please refer to your consultant’s policies.
Law Enforcement
Glimpse Networks INC. may disclose personal data to third parties, with or without notice, (a) where required by law, (b) to protect and defend the rights of GNCloud, (c) or to enforce the GNCloud Terms of Service.
Corporate Change
If Glimpse Networks INC., is involved in a merger, acquisition, or any form of sale of some or all of its assets, we will provide notice before personal information is transferred and becomes subject to a different privacy policy.
Security
Glimpse Networks INC. is committed to the security of your data and has put in place industry standard physical and electronic enforcement mechanisms. GNCloud products automatically send the data using industry-standard Secure Socket Layer (SSL) encryption. Your data is stored in a secure location with access controls for authorized employees only.
Communication
From time to time, GNCloud will communicate with you via email. There are two types of email you may receive;
1) Service-related email such as a confirmation of password change, expiration of credit card, or a reply to a support issue. You cannot opt out of receiving these messages, as they are part of the service. Certain Service Emails can be managed by signing in to your Account. To stop receiving all Service Emails, you must cancel the service and uninstall the GNCloud software from your computers.
2) Announcements: Glimpse Networks INC., company news, service promotions and similar types of material. By using the GNCloud service and agreeing to the terms of service you have opted-in to receive such email. You may opt-out of receiving such email using the opt-out mechanism provided in a given email or entering your email on our unsubscribe page.
Note: if you provide us your phone number, we may contact you to discuss the service as well.
Updating or Removing Information
Users may update or remove their information by contacting GNCloud support. To remove your information, please contact GNCloud support. If you cancel your account, some of your data may still be retained in our archives or backups.
Privacy Policy Changes
Glimpse Networks INC. may update this Privacy Policy from time to time. We expect these changes to be minor. New policies will be posted to glimpsenetworks.ca/privacy and, for material changes, we will announce more prominently (including potential email notification.) Your continued usage of the Service expressly constitutes consent.
Privacy Complaints and Contacting Glimpse Networks INC.
Glimpse Networks INC. is committed to protecting your privacy. If you have a privacy complaint, please contact us directly first to attempt to resolve any issue.